This article answers the following queries:
a) How can we check OSS messages owned by us?
b) How to check OSS messages of other users ?
c) How to spool a report on the oss messages created between any 2 intervals?
d) How to view all Oss messages based on their status for any given period?
e) How to export Oss messages list to an excel?
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How to check Oss messages owned by us
Login to Service Market Place and navigate to “ my Inbox” as shown below :
It displays all the customer messages that are owned by you.
(However in the example above there are no messages displayed, as I haven’t created any)
How to check Oss messages owned by others
Please select Customer Messages from the drop down of Search for (highlighted in the above screen) and click on Go button , to proceed to the following screen
As shown in the basic search of above screen, Oss messages can be filtered and viewed based on:
- Customer Number
- Installation Number (based on particular system)
- Reporter Name ( User who has created the message)
- Status ( based on status of message)
- Create date ( based on create date interval)
- Changed within last days (based on last change)
- Priority
- Component
- Message Number
How to spool a report on the OSS messages created between any 2 intervals
Advanced search tab will have much more options than basis search as shown below
For example : If I have to view all Oss messages, which are in Status “In Processing by SAP” and “Customer Action” and whose priority is Very high/High/Low and messages which were created between 15.09.2011 to 22.09.2011, I can select as shown in the above screen.
After selecting all these, click on Search push button which displays all the Oss messages which meets these criteria as shown below:
Click on Down All pushbutton (highlighted) in the above screen, to download these oss messages into an excel sheet for further processing/reporting
7 comments:
Good blog.
hi..this really helped me a lot..ty so much for this post..
:-)
Thank you so much ... great help
Thanks for the post.. very helpful.
too Good...Very much helpful
Hi duragaprasad,
Thanks for posting the blog it give us a valuble information for us.
I have small doubt releated to Oss connection ,while open the oss connection I have maintain the access details and all we need maintain it's show green.but while sap guy are login into customer system they got error like."connect broken failed" ,
Kindly review on these issue and help on the same ,we are wating for your reply.
Hi durgaprasad sir ,
Thanks for posting these really helped for me a lot.
I have small doubt releated to oss connection ...while open the oss connection i have main the access details to sap it's show green clour but while sap people login to customer system it got error like ..."Connnection broken failed ". this is a severity1 incident So kindly help on the same
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