This article
answers following queries:
ü What is an IT Service?
ü Who is a Service
Provider?
ü Who is supplier?
An IT service is a means of delivering value to a customer
by facilitating outcomes customer wants without the ownership of specific costs
and risks.
A Service is
§
End to End
§
As perceived by customers and users
§
Service provider owns the costs and risks
Email, Internet Banking, Internet access, Payroll system are
some of the good examples of service
A Service is NOT
§
Technology
§
Product
§
Infrastructure Component
Technology components/Operating systems like Linux / Windows
servers, Databases like Oracle/Sybase/MySQL, Wide Area Network are NOT considered as services.
A Service Provider is
an Organization supplying services to one or more internal or external
customers.
A Supplier is a third party responsible for supplying
goods or services that are required to deliver IT services. In most cases, Service
providers require suppliers to enable them to deliver services.
