This article answers following queries:
Ø
What are the roles and responsibilities of a
Process Manager?
Ø
What are the roles and responsibilities of a Process
Practitioner?
Process Manager is
responsible for
·
Operational management of a process
·
Ensuring all activities are carried out as per plan
·
Employment of people as per required roles
·
Dealing with process owner to plan and coordinate
process activities
·
Monitoring and reporting performance of the
process
·
Identification of process improvement
opportunities
·
Management of resources assigned to the process
Process Practitioner is
responsible for
·
Carrying out one or more process activities
·
Creation or update of records to demonstrate
that activities are performed correctly
·
Working with other stakeholders to ensure effective
contribution
·
Ensuring that inputs, outputs and interfaces for
their activities are correct
·
Understanding the contribution of their role in
overall service delivery and value creation
