ITIL Service Lifecycle
v
Ensures that services are continuously adjusted
to changing demand.
ITIL service lifecycle comprises
of 5 phases
·
Service Strategy
·
Service Design
·
Service Operation
·
Service Transition
·
Continual Service Improvement
Service Strategy: In
this phase
§
IT strategy will be aligned to Business strategy
§
Defines the process on how business outcomes can
be achieved with the help of IT
Service Design: In
this phase
§
Design services and their supporting systems are
aligned with those business outcomes
Service Transition: In
this phase
§
Transition the service into operation according
to customer or business requirements
Service Operation: In
this phase
§
Demonstrate value by operating the service as
per customer requirements and achieve desired business outcomes
Continual Service Improvement: In this phase
§
Continually improve services and service
management practices throughout all life cycles and deliver value to the
customer or business
Service strategy is the axis around which service life cycle rotates. Service Design, Service Transition and Service Operation phases implement strategy. Continual service Improvement helps identifying and prioritizing improvement aspects based on strategic objectives.
2 comments:
Superb article .. Good to know that you started ITIL tutorial ..It will be very useful for us.. Thank you very much DP sir.
Nice article sir
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