2. Service Management (Best practices)
4. What are the benefits of ITIL?
5.Definitions of IT service, service provider and supplier
6.Types of services and service providers
7. Types of stake holders and customers
8.Service management & ITSM definitions
9.Definitions of Service Assets, Governance and Management
System
10. The four Ps of ITSM & processes
11. Characteristics of a Process
12. Define or explain Functions in Service Management
14. Process Owner and Service Owner
15.Process Manager and Process Practitioner
16.Risk Management and Risk Types
18. Define Value, Utility and Warranty in ITIL terminology
19. Resources and Capabilities in ITIL
20. Sample ITIL practice questions set1
21. Sample ITIL practice questions set2
22. Sample ITIL practice questions Set3
23. Sample ITIL practice questions Set4
24. Sample ITIL practice questions set5
25. Sample ITIL practice questions set6
26. Service Portfolio Management
27. Phases of Service Portfolio, Description of Service Catalogue
28. Service Pipeline, Retired services
29. Sample ITIL practice questions set 7
30. Sample ITIL practice questions Set 8
31. Sample ITIL practice questions Set9
32. Sample ITIL practice questions Set 10
33. Sample ITIL practice questions Set 11
34. Sample ITIL practice questions Set 12
2 comments:
Thank you very much sir for excellent articles.. This is the best blog on ITIL .. Very easy to understand ... I found ITIL Q&As posted are also very helpful.
From,
Ravichandran
Thanks Ravichandran ... Your message motivates me to contribute further :-)
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