This article answers following queries
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Explain Service Pipeline
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Explain Retired services
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Service Pipeline
§
Is a structured document or a database which
contains IT services that are under consideration or development for a market
space but NOT yet available to
customers
§ Provides
a business view of upcoming IT services
§ Is
part of the service portfolio, which is not yet published to customers
§ Services
are moved into operation by Service Transition after completion of Design,
Development and Testing
§ Represents
the service provider’s general health, growth and strategic outlook for the
future
§
Reflects the extent to which new service concepts
& improvement ideas being fed by Service Strategy, Service Design and Continual
Improvement.
To ensure adequate funding for the
services in the Pipeline, very good financial management is required.
Retired Services
Few
services in the Service Catalogue will be phased out or retired due to various
reasons. These are termed as Retired services. This is done to ensure that all customer
commitments are duly fulfilled, and service assets are released from contracts.
When services are phased out, all the related knowledge and information will be
stored in a knowledge base for future use. Phasing out of services is part of
Service Transition. Phased-out services won’t be available to new customers or
contracts unless a special business case requirement is in place. Such services
may be reactivated or brought back into operation only under special
requirements. Also reactivating services requires approval from Top management because
these services may cost a lot more to reactivate & operate and may disrupt
economies of scale and scope.
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