Types of Stake holders and Customers

This article answers following queries

Ø  Who are stakeholders in Service Management?

Ø  Who are different type of customers?

 

Mainly there are 3 stake holder groups.

·         Customers

·         Users

·         Suppliers

Customers:  Those who buy goods or services. The customer of an IT service provider is the person or group who defines and agrees the service level targets.

Users: Those who consume and request services on a regular basis

Suppliers: Third parties who supply goods or services needed to deliver IT services

Also, please note in addition to above mentioned stake holder groups service provider organization contains many stake holders like functions, groups and teams that deliver services.

 

Types of Customers:

There are 2 types of customers

·         Internal

·         External

Internal customers are those working for the same business as the service provider.

External customers are those working for a different business from the service provider.