Definitions of Service Management & ITSM

This article answers following queries

Ø  Define Service Management

Ø  What is service management?

Ø  What is IT service management (ITSM)?

Ø  Define ITSM

Ø  What are the challenges of Service management?

 

Service Management is a set of specialized organizational capabilities for providing value to customers in the form of services.

The act of transforming resources into valuable services is at the core of service management.

IT Service Management (ITSM):

The implementation and management of quality IT services that meets business needs. ITSM is performed by IT service providers through an appropriate combination of people, process and information technology.

Challenges of Service Management:

§  Perishable nature of service output and capacity

§  Demand tightly coupled with customer’s assets

§  Intangible nature of output and products

§  High level of contact for producers and customers