Definitions of Service Assets, Governance and Management System

This article answers following queries:

Ø  Define service assets

Ø  What are service assets?

Ø  What are different types of service assets?

Ø  What is Governance?

Ø  What is management system?

 

The service relationship between service providers and customers require use of assets

There are 2 types of assets

·         Capabilities

·         Resources

Resources can be acquired but capabilities must be developed.

Service providers should develop or grow distinctive capabilities to differentiate them from their competitors.

Governance is the single overarching area that ties IT and the business together. It ensures that policies and strategies are implemented. It is accountable for defining roles and responsibilities, metrics and reporting. It ensures processes are correctly followed.

A Management System is the framework of processes, policy, standards, guidelines, functions and tools that ensures an Organization to achieve its objectives.