Resources and Capabilities in ITIL

This article answers following queries:

§  What are resources and capabilities in ITIL?

§  Define resources and capabilities in ITIL?

§  List some of the capabilities and resources in ITIL?

 

Resources are

ü  Direct inputs for production

ü  Physical or virtual entities of limited availability which are used to support future growth and sustainability

ü  Hard and tangible assets

ü  Not immutable. They can change, improve or degrade

 

Some of the resources:

§  Financial Capital

§  Infrastructure

§  Applications

§  Information

§  People

 

Capabilities are

ü  Organizations ability to coordinate, control, deploy and transform resources to produce value

ü  Soft assets

Some of the Capabilities:

§  Management

§  Organization

§  Processes

§  Knowledge

§  People

Please note that “People” are part of both Resources and Capabilities.

It is relatively easy to acquire resources compared to capabilities which are built over years.