Process Manager and Process Practitioner

This article answers following queries:

Ø  What are the roles and responsibilities of a Process Manager?

Ø  What are the roles and responsibilities of a Process Practitioner?

 

Process Manager is responsible for

·         Operational management of a process

·         Ensuring all activities are carried out as per plan

·         Employment of people as per required roles

·         Dealing with process owner to plan and coordinate process activities

·         Monitoring and reporting performance of the process

·         Identification of process improvement opportunities

·         Management of resources assigned to the process

 

Process Practitioner is responsible for

·         Carrying out one or more process activities

·         Creation or update of records to demonstrate that activities are performed correctly

·         Working with other stakeholders to ensure effective contribution

·         Ensuring that inputs, outputs and interfaces for their activities are correct

·         Understanding the contribution of their role in overall service delivery and value creation